Why is the " Assess Finance Charges" window incorrectly displaying the minimum finance charge instead of the percentage-based finance charge?

Finance charges were previously assessed after the Assessment Date displayed in the window, causing the Finance Charge field to incorrectly display the minimum charge.

This situation may occur if, finance charges were assessed for the months of October through December, and then the finance charge invoice for October was deleted.

To resolve this issue:

Delete the outstanding finance charge invoices before reassessing (in the example given above, you would delete the invoices for November and December). To delete invoices:

1. Locate the invoice you want to delete by choosing Create Invoices from the QuickBooks Customers menu (you can then either click Previous until you locate the invoice or choose Find Invoices from the Edit menu).

2. With the correct invoice displayed, choose Delete Invoice from the Edit menu.

3. Click OK to confirm the deletion.

Finance charges were previously assessed after the Assessment Date displayed in the window, causing the Finance Charge field to incorrectly display the minimum charge.

This situation may occur if, finance charges were assessed for the months of October through December, and then the finance charge invoice for October was deleted.

To resolve this issue:

Delete the outstanding finance charge invoices before reassessing (in the example given above, you would delete the invoices for November and December). To delete invoices:

1. Locate the invoice you want to delete by choosing Create Invoices from the QuickBooks Customers menu (you can then either click Previous until you locate the invoice or choose Find Invoices from the Edit menu).

2. With the correct invoice displayed, choose Delete Invoice from the Edit menu.

3. Click OK to confirm the deletion.