If there are customer charges past due, why doesn't anything show as past due when I try to assess finance charges?

If statement charges were entered for a customer who has payment terms but the statement was not printed, the due date was never calculated. Due dates will not be calculated for statement charges (transactions entered in the customer’s register) until the statement is printed. Previewing alone will not create the due date.

To resolve this issue, follow one of the solutions below:

Print the statement. The Billed Date and Due Date fields in the customer register will be updated, and the information will carry through when you assess finance charges.

When entering statement charges, click into the Due Date field and manually enter the appropriate date.